Privacy Policy

1. Introduction

Welcome to Movepool.

This Privacy Policy explains how Movepool Ltd (“Movepool”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal data when you use our website, applications, platform, and related services.

Movepool is a technology platform that connects customers with independent moving and transport providers.

We are committed to protecting your privacy and handling your personal data transparently and securely in accordance with:

• The UK General Data Protection Regulation (“UK GDPR”)
• The Data Protection Act 2018
• Applicable UK privacy and electronic communications laws

By using Movepool, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are

Movepool Ltd is the data controller responsible for your personal data.

Contact details:

• Company Name: Movepool Ltd
• Website: https://movepool.co.uk
• Email: admin@movepool.co.uk

If you have questions about this Privacy Policy or your personal data, you can contact us using the details above.

3. The Data We Collect

We may collect, use, store, and transfer the following categories of personal data.

3.1 Identity Data

• First name
• Last name
• Username or account identifier
• Provider or company information
• Date of birth (where required)
• Verification information

3.2 Contact Data

• Email address
• Telephone number
• Pickup and delivery addresses
• Billing address

3.3 Booking Data

• Move details
• Property details
• Inventory or move items
• Move date and time
• Special instructions
• Booking history
• Quote information
• Booking reference numbers

3.4 Financial Data

We may process:

• Payment transaction references
• Stripe payment identifiers
• Payout information
• Bank account details for providers or referral payouts

Sensitive financial information may be encrypted and stored securely.

Movepool does not store full payment card details directly on its systems where payments are processed by third-party payment providers.

3.5 Technical Data

• IP address
• Browser type and version
• Device information
• Operating system
• Usage analytics
• Cookies and tracking data
• Log information

3.6 Verification Data

For providers, we may collect:

• Driving licence information
• Insurance documents
• Vehicle details
• Company registration information
• VAT information
• Identity verification documents

3.7 Referral Data

• Referral codes
• Referral usage history
• Referral payout records

4. How We Collect Your Data

We collect personal data:

• When you create an account
• When you request a quote
• When you make a booking
• When you communicate with us
• When providers onboard to the platform
• Through cookies and analytics technologies
• Through payment and verification providers
• Through customer support interactions
• When you participate in promotions or referral campaigns

5. How We Use Your Data

We use your personal data for the following purposes.

5.1 To Provide the Platform and Services

Including:

• Creating accounts
• Generating quotes
• Managing bookings
• Matching customers with providers
• Facilitating communication
• Processing payments and payouts
• Managing referrals
• Customer support

5.2 To Operate and Improve the Platform

Including:

• Analytics and performance monitoring
• Improving user experience
• Debugging and troubleshooting
• Fraud prevention
• Security monitoring
• Service optimisation

5.3 To Comply with Legal Obligations

Including:

• Tax and accounting obligations
• Regulatory compliance
• Fraud investigations
• Law enforcement requests
• Dispute handling

5.4 Marketing Communications

We may send:

• Service updates
• Promotional communications
• Referral campaign notifications
• Product announcements

You can opt out of marketing communications at any time.

6. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases.

6.1 Contract

Where processing is necessary to:

• Provide our services
• Manage bookings
• Process payments
• Facilitate provider assignment

6.2 Legitimate Interests

Including:

• Fraud prevention
• Platform security
• Business analytics
• Improving our services
• Customer support
• Protecting users and providers

We ensure our legitimate interests do not override your rights.

6.3 Legal Obligation

Where processing is required by law, including:

• Tax obligations
• Accounting requirements
• Regulatory obligations
• Court orders or lawful requests

6.4 Consent

Where required by law, including certain marketing activities.

You may withdraw consent at any time.

7. Sharing Your Data

We may share your personal data with the following categories of recipients.

7.1 Providers and Drivers

To fulfil bookings, we may share:

• Name
• Phone number
• Pickup and drop-off addresses
• Booking details
• Move instructions

Providers are independent businesses responsible for handling personal data lawfully.

7.2 Payment Providers

Including payment processors such as Stripe and other financial service providers.

7.3 Technology and Hosting Providers

Including providers used for:

• Cloud hosting
• Analytics
• Email delivery
• Monitoring
• Security
• File storage

7.4 Professional Advisers

Including:

• Lawyers
• Accountants
• Auditors
• Insurers

7.5 Authorities and Regulators

Where required by law or necessary to:

• Comply with legal obligations
• Prevent fraud
• Enforce our rights
• Protect users or the public

We do not sell personal data.

8. International Transfers

Some service providers may process personal data outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to protect personal data, including:

• Adequacy regulations
• Standard contractual clauses
• Appropriate security measures

9. Data Security

We implement reasonable technical and organisational security measures designed to protect personal data.

Measures may include:

• Encryption
• Access controls
• Secure authentication
• HTTPS/TLS encryption
• Monitoring and logging
• Restricted administrative access
• Database protection
• Secure infrastructure providers

However, no system is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain personal data only for as long as reasonably necessary.

Typical retention periods may include:

We may retain data longer where required by law, fraud prevention, or dispute resolution.

11. Your Rights

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details in this policy.

We may request verification of identity before processing requests.

12. Cookies and Tracking Technologies

Movepool may use cookies and similar technologies to:

• Keep users signed in
• Improve functionality
• Analyse usage
• Prevent fraud
• Enhance security
• Measure platform performance

You can manage cookie settings through your browser.

Some platform functionality may not operate correctly if cookies are disabled.

13. Third-Party Services and Links

Movepool may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of third-party services.

Users should review third-party privacy policies separately.

14. Provider Data Obligations

Providers using Movepool must:

• Use customer data only for booking fulfilment
• Protect customer information appropriately
• Avoid unauthorised use or disclosure
• Comply with applicable data protection laws
• Not retain customer data longer than necessary

Movepool may suspend or remove providers who misuse personal data.

15. Children

Movepool services are not intended for children under the age of 18.

We do not knowingly collect personal data from children.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website with a revised “Last Updated” date.

Users are encouraged to review this policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Movepool Ltd
• Email: admin@movepool.co.uk
• Website: https://movepool.co.uk

18. Complaints

You have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

However, we would appreciate the opportunity to address your concerns before you contact the ICO.